Shipping and Refund Policy

Refund Policy

We want everyone to love Shift as much as we do, but sometimes things go wrong. If there's a problem with your order, get in touch at hello@giveashift.co, and we'll do our best to fix things.

Here are a few tips that may help!

My product is faulty:

If your product is faulty or broken, please get in touch within two weeks of receiving the product using our contact form. We will get your item replaced or refunded ASAP. Please quote your order number and send us a photo or video of the faulty product so that we can keep the process as efficient as possible.

I received the wrong order:

We understand how frustrating this is! If you have received an incorrect order, please get in touch and include a photo of the incorrect product(s) received so that we can get the right product to you as quickly as possible.

What if I change my mind?

Due to the nature of our product, we are unable to accept returns due to a change of mind, change of circumstances, or if you did not cancel your subscription before it was renewed. We like to think we’re a fair bunch, so as always, get in touch, and we will see what we can do.

Cancellations:

If you have a recurring subscription, you can cancel it (and therefore any subsequent orders) at any time. However, once an order has been placed in our system and payment completed, we are unable to process a cancellation on that specific order, even if you cancel your subscription. You will be sent reminder emails that your subscription is due to renew, and you can access your account at any time to check the date of your next order. We recommend that you check your junk folders and mark our email address as a safe sender to ensure that you receive these reminders.